Order & Shipping Policy

 

Ways to Order

 

Online

 

If you are looking to purchase online, you can add your products to your virtual shopping cart by clicking the “ADD TO CART” button on each page. This will keep track of the items, and quantity, in a simple and straight-forward list. Once selected, our e-Commerce site will take you through a safe and secure checkout purchasing process.

 

Over the Phone

 

If you would prefer a more personal touch to your purchasing experience, we have a staff of expertly trained representatives to take your call. Additionally, our customer service center is ideal for questions, comments, or concerns. Our skilled, seasoned industry veterans give each and every customer insight into the products they need. Call us Monday through Friday 8:00am to 4:30 pm EST at 570-609-5294.

 

By Fax

 

You may fax us anytime at 570-609-5295.

 

Back Orders:

 

Unfortunately, there are times that items customers have ordered are not available for delivery immediately. When this occurs, the outstanding balance of the order will ship the moment the product becomes available. If you have purchased a back-ordered item, please allow for up to seven to fourteen business days for shipment.

 

Order Tracking:

 

If you would like to follow the logistics of your order, we provide three ways for you to follow and track your products:

 

Online

If you wish to check on your purchases, simply click the link titled “My Account” on the top right-hand corner of the website. Once logged in, scroll down to view the page to click on Order and Billing History. On this page, you can view all recent and prior orders.

 

E-mail

 

You can always reach out to our customer service representatives via e-mail for order tracking inquiries. To do so please contact us at info@cookbrosindustrial.com with your account number, order number, or previous order number.  Additionally, you can use the Contact Us Form by locating the header tab and then filling out the form.

 

Over the Phone

 

The other option is to contact our Customer Service department directly at 570-609-5294. They will provide you with a timeline of your purchase, and when it will be delivered.

 

 

Shipping Policy

 

Cook Brothers Industrial will ship using the shipping method as selected by our customer at the time of checkout.  If you wish to change the shipping method once your order has been submitted, please contact us immediately through any of the methods above.

 

Cook Brothers Industrial cannot be held responsible for any errors in shipping due to the customer providing us with the wrong address, the customer not being home when requested for delivery if signature is required or product that has been damaged in transit.  In any of these cases, please contact us immediately so Cook Brothers Industrial can work on a reasonable solution.

 

Refund and Returns Policy

Cook Brothers Industrial will issue a full refund for any unopened merchandise returned within 30 days.  The refund will mirror the method of original payment - if paid via credit card, the refund will be issued to the credit card.  All returns are reviewed the day they are received.  If you would like to return merchandise, please email us at orders@cookbrosindustrial.com to request a Return Authorization Number prior to sending the merchandise back to us. 

 

2014 © Cook Brothers Industrial. All Rights Reserved. Powered by Evolution Software